Refund policy

Last updated: 22 October 2026

We want you to be happy with your coaching. If it isn't right for you, this is how refunds and cancellations work.

7-day money-back guarantee

For the 12-Week Build (Self-Guided or Coached), you can ask for a full refund within 7 days of your payment, for any reason. Email hankoosthuizen84@gmail.com with your name and the email address you paid with.

After 7 days

• Once-off payments: after 7 days, payments are not refundable, because your personal plan has been built and delivered. If you have a medical reason for stopping, contact us and we will pause your plan or offer a partial refund for the unused weeks.
• Monthly coaching: you can cancel any time before your next payment and you will not be charged again. Payments already made for the current month are not refunded after the 7-day period.

1:1 coaching calls

• Cancel or reschedule at least 24 hours before your call for a full refund or a new time.
• Calls missed without notice, or cancelled with less than 24 hours' notice, are not refunded.
• If we need to cancel, you get a full refund or a new time, your choice.

How refunds are paid

Approved refunds are paid back to the original payment method (card or bank account) within 5–10 working days. Your bank may take a few extra days to show it.

Your rights

This policy does not limit your rights under the South African Consumer Protection Act or the Electronic Communications and Transactions Act.

Contact

BNG Fitness, Hank Oosthuizen (sole proprietor), South Africa. Email: hankoosthuizen84@gmail.com